WhatsApp Business APK 2020: What You Need to Know
If you are a small business owner, you might have heard of WhatsApp Business, a free-to-download app that allows you to communicate with your customers and clients in a fast, simple, and secure way. WhatsApp Business is built on top of WhatsApp Messenger, the popular messaging app that has over two billion users worldwide. However, WhatsApp Business has some unique features that make it more suitable for business purposes, such as:
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A business profile that displays your business name, logo, description, location, hours, website, and email.
A catalog that showcases your products or services with images, prices, descriptions, and links.
Automated messages that greet your customers, provide information, or confirm orders.
Quick replies that let you save and reuse frequently sent messages.
Labels that help you organize and filter your chats by categories.
WhatsApp Business API that enables you to integrate with other platforms and tools.
WhatsApp Web or Desktop that allows you to access your account from a computer.
WhatsApp Business Insights that show you statistics on your messages, such as sent, delivered, read, and received.
In this article, we will show you how to download and install WhatsApp Business APK 2020, how to use it effectively, how to grow your business with it, and how to troubleshoot any issues that might arise. Let's get started!
How to Download and Install WhatsApp Business APK 2020
The first step is to download and install the app on your Android device. You can do this in two ways:
Download the app from the Google Play Store. This is the easiest and safest way to get the app. Just search for "WhatsApp Business" on the Play Store and tap on "Install". The app will automatically download and install on your device. You can also use this to go directly to the app page on the Play Store.
Download the app from a trusted source. If for some reason you cannot access the Play Store or you want to get the latest version of the app before it is available on the Play Store, you can download the app from a trusted source. However, be careful not to download any fake or malicious apps that might harm your device or compromise your data. One of the trusted sources that you can download the app from is , which offers the latest version of WhatsApp Business APK 2020. To download the app from this source, follow these steps:
Visit the website and search for "WhatsApp Business APK 2020".
Click on the download button and choose a mirror site to download the app file.
Once the download is complete, locate the file on your device and tap on it to install it.
You might need to enable the installation of apps from unknown sources on your device settings. To do this, go to Settings > Security > Unknown sources and toggle it on.
Follow the instructions on the screen to complete the installation.
After you have downloaded and installed the app, you need to verify your business phone number and restore your account from a backup if you have one. To do this, follow these steps:
Open the WhatsApp Business app and agree to the terms of service and privacy policy.
Enter your business phone number and tap Next. Make sure you use a phone number that is associated with your business and that you have access to.
You will receive a verification code via SMS or a phone call. Enter the code in the app to verify your number.
If you have a backup of your WhatsApp Messenger or WhatsApp Business account, you will be prompted to restore it. Tap Restore and wait for the process to finish.
If you don't have a backup, or you want to start fresh, tap Skip Restore.
The final step is to set your business name and build your profile. To do this, follow these steps:
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Enter your business name and tap Next. Choose carefully, as you can only change your business name twice.
You will see a screen with some options to customize your profile. You can add a profile photo, a description, a location, hours, website, and email.
Tap on each option to edit it and tap Save when you are done.
You can also access these options later by tapping More options > Settings > Business settings > Profile.
Congratulations! You have successfully downloaded and installed WhatsApp Business APK 2020 and set up your account. Now you are ready to use it for your business needs.
How to Use WhatsApp Business APK 2020
Now that you have installed and set up WhatsApp Business APK 2020, you might be wondering how to use it effectively. In this section, we will show you how to create a catalog of your products or services, how to set up automated messages and quick replies, and how to manage your chats and labels.
Step 1: Create a catalog of your products or services
A catalog is a feature that allows you to showcase your products or services with images, prices, descriptions, and links. This way, you can easily share your offerings with your customers and let them browse and order from within the app. To create a catalog, follow these steps:
Tap More options > Settings > Business settings > Catalog.
Tap Add product or service.
Add an image of your product or service. You can add up to 10 images per item.
Add a name and a price for your product or service. The name is required, but the price is optional.
Add a description for your product or service. This is also optional, but recommended.
Add a link for your product or service. This can be a link to your website, an online store, or any other platform where customers can learn more or place an order.
Tap Save when you are done.
Repeat these steps for each product or service you want to add to your catalog.
You can also edit or delete any item in your catalog by tapping on it and choosing the appropriate option. You can also share your catalog with your customers by tapping More options > Share catalog link. You can copy the link or send it via WhatsApp or any other app.
Step 2: Set up automated messages and quick replies
Automated messages are messages that are sent automatically by WhatsApp Business when certain conditions are met. For example, you can set up a greeting message that welcomes new customers when they message you for the first time, or an away message that informs them that you are not available at the moment. Quick replies are messages that you can save and reuse frequently when chatting with customers. For example, you can set up a quick reply that thanks them for their order or feedback. To set up automated messages and quick replies, follow these steps:
Tap More options > Settings > Business settings.
Tap on the option you want to set up: Greeting message, Away message, or Quick replies.
For greeting message and away message, you can toggle them on or off, edit the message text, and choose when to send them (always, outside of business hours, or on a custom schedule).
For quick replies, you can tap Add (+) to create a new quick reply, or tap on an existing one to edit or delete it. You can add a shortcut, a message, and an optional image for each quick reply.
To use a quick reply while chatting with a customer, type "/" and choose the shortcut from the list that appears.
By setting up automated messages and quick replies, you can save time and provide a better customer service experience.
Step 3: Manage your chats and labels
Another feature that WhatsApp Business APK 2020 offers is the ability to manage your chats and labels. Chats are the conversations you have with your customers and clients. Labels are tags that you can assign to your chats to organize and filter them by categories. For example, you can use labels such as New customer, Pending payment, Order complete, etc. To manage your chats and labels, follow these steps:
To view your chats, tap on the Chats tab at the bottom of the screen. You will see a list of all your conversations with your contacts.
To start a new chat, tap on the green chat icon at the bottom right corner of the screen. You can choose to chat with an existing contact or enter a new phone number.
To search for a chat, tap on the magnifying glass icon at the top right corner of the screen. You can search by name, number, or keyword.
To archive a chat, swipe left on it and tap Archive. This will move the chat to the Archived chats folder, which you can access by scrolling to the bottom of the Chats tab and tapping Archived.
To delete a chat, swipe left on it and tap Delete. This will delete the chat and its messages from your device. You can also delete multiple chats by tapping More options > Settings > Chats > Chat history > Delete all chats.
To assign a label to a chat, swipe right on it and tap Add label. You can choose from the default labels or create your own by tapping New label.
To view your labels, tap More options > Settings > Business settings > Labels. You will see a list of all your labels and the number of chats assigned to each one.
To edit or delete a label, tap on it and choose the appropriate option.
To filter your chats by label, tap on the filter icon at the top left corner of the Chats tab. You can select one or more labels to see only the chats that match them.
By managing your chats and labels, you can keep track of your customers and their needs more easily.
How to Grow Your Business with WhatsApp Business APK 2020
WhatsApp Business APK 2020 is not only a tool for communication, but also for growth. In this section, we will show you how to use WhatsApp Business API to integrate with other platforms and tools, how to use WhatsApp Web or Desktop to access your account from a computer, and how to use WhatsApp Business Insights to track your performance.
Step 1: Use WhatsApp Business API to integrate with other platforms
WhatsApp Business API is a feature that allows you to connect your WhatsApp Business account with other platforms and tools that you use for your business. For example, you can use WhatsApp Business API to:
Send notifications and confirmations to your customers via WhatsApp.
Receive customer feedback and reviews via WhatsApp.
Provide customer support and assistance via WhatsApp.
Accept payments and orders via WhatsApp.
Create chatbots and automated workflows via WhatsApp.
To use WhatsApp Business API, you need to have a verified business account and apply for access through .
Step 2: Use WhatsApp Web or Desktop to access your account from a computer
WhatsApp Web or Desktop is a feature that allows you to access your WhatsApp Business account from a computer. This way, you can use a larger screen and a keyboard to manage your chats and catalog more comfortably. To use WhatsApp Web or Desktop, follow these steps:
On your computer, open a web browser and go to .
On your phone, open the WhatsApp Business app and tap More options > WhatsApp Web.
Scan the QR code that appears on your computer screen with your phone.
You will see your WhatsApp Business account on your computer screen. You can use it as you would on your phone, with some minor differences.
To log out of WhatsApp Web or Desktop, you can either click on the menu icon and choose Log out, or go to More options > WhatsApp Web on your phone and tap Log out from all devices.
Step 3: Use WhatsApp Business Insights to track your performance
WhatsApp Business Insights is a feature that shows you statistics on your messages, such as how many messages you sent, delivered, read, and received. This way, you can measure how effective your communication is and how engaged your customers are. To use WhatsApp Business Insights, follow these steps:
Tap More options > Settings > Business settings > Statistics.
You will see a screen with four graphs that show you the number of messages sent, delivered, read, and received in the last seven days.
You can tap on each graph to see more details, such as the date and time of each message.
By using WhatsApp Business Insights, you can gain valuable insights into your business performance and customer behavior.
Conclusion
WhatsApp Business APK 2020 is a powerful app that can help you communicate with your customers and clients in a fast, simple, and secure way. It has many features that make it more suitable for business purposes than WhatsApp Messenger, such as a business profile, a catalog, automated messages, quick replies, labels, WhatsApp Business API, WhatsApp Web or Desktop, and WhatsApp Business Insights. In this article, we showed you how to download and install WhatsApp Business APK 2020, how to use it effectively, how to grow your business with it, and how to troubleshoot any issues that might arise. We hope you found this article helpful and informative. If you have any questions or feedback, please feel free to contact us. Thank you for reading!
FAQs
Here are some of the frequently asked questions about WhatsApp Business APK 2020:
What is the difference between WhatsApp Business and WhatsApp Messenger?WhatsApp Business is a free-to-download app that is built for small businesses. It has some unique features that make it more suitable for business purposes than WhatsApp Messenger, such as a business profile, a catalog, automated messages, quick replies, labels, WhatsApp Business API, WhatsApp Web or Desktop, and WhatsApp Business Insights. WhatsApp Messenger is a free-to-download app that is built for personal use. It allows you to chat with your friends and family, make voice and video calls, send media and documents, and join groups.
Can I use both WhatsApp Business and WhatsApp Messenger on the same phone?Yes, you can use both apps on the same phone as long as they are registered with different phone numbers. However, you cannot link the same phone number to both apps at the same time.
How can I switch from WhatsApp Messenger to WhatsApp Business?If you want to switch from WhatsApp Messenger to WhatsApp Business, you can do so by following these steps:
Download and install WhatsApp Business APK 2020 from the Google Play Store or a trusted source.
Open the app and agree to the terms of service and privacy policy.
Enter your phone number that is registered with WhatsApp Messenger and tap Next.
You will receive a verification code via SMS or a phone call. Enter the code in the app to verify your number.
You will be prompted to restore your backup from Google Drive or your local storage. Tap Restore and wait for the process to finish.
You will be prompted to set your business name and profile. Follow the instructions on the screen to complete the setup.
Note that by switching from WhatsApp Messenger to WhatsApp Business, you will lose access to your WhatsApp Messenger account and all its data. You can also switch back to WhatsApp Messenger by following the same steps, but you will lose access to your WhatsApp Business account and all its data.
How can I backup and restore my WhatsApp Business data?You can backup and restore your WhatsApp Business data using Google Drive or your local storage. To backup your data, follow these steps:
Tap More options > Settings > Chats > Chat backup.
Tap Back up to Google Drive and choose a backup frequency.
Tap Account and choose a Google account to back up to.
Tap Back up over and choose a network to use for backup.
Tap Back Up to start the backup process.
To restore your data, follow these steps:
Download and install WhatsApp Business APK 2020 from the Google Play Store or a trusted source.
Open the app and agree to the terms of service and privacy policy.
Enter your phone number that is registered with WhatsApp Business and tap Next.
You will receive a verification code via SMS or a phone call. Enter the code in the app to verify your number.
You will be prompted to restore your backup from Google Drive or your local storage. Tap Restore and wait for the process to finish.
How can I delete my WhatsApp Business account?If you want to delete your WhatsApp Business account, you can do so by following these steps:
Tap More options > Settings > Account > Delete my account.
Enter your phone number and tap Delete my account.
You will be asked to provide a reason for deleting your account. Choose an option from the list or type your own reason.
Tap Delete my account again to confirm.
Note that by deleting your WhatsApp Business account, you will lose access to all your chats, messages, contacts, catalog, labels, and data. You will also be removed from any groups you are in. You can also delete your account from WhatsApp Web or Desktop by clicking on the menu icon and choosing Settings > Account > Delete my account.
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